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Optimize

Maximize Your Technology Investment with Call Center Optimization

Our technology optimization services were created to squeeze the most value out of your chosen contact center or unified communications solutions as possible.

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Proactive Technology Optimization, Guidance, Support, & Education

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Customer Success

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Managed Services

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Technical Account Team

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Ongoing Guidance & Education

Your dedicated Customer Success Manager can provide a ton of resources for you and your team. Ongoing technology optimization and industry guidance, best practice trends from our customer base, and advocacy support with your technology vendor are just a few of the benefits our CSM’s deliver.

Customer Success
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Rapid Support on Standby

Backed by our 3-ring answer policy, our call center optimization support team is always standing by and ready to help. To make things even easier, we assign a specific support team to your account, so you are always connected to a support team member who knows your contact center or unified communications environment.

Managed Services
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Take Your Contact Center Service to the Next Level

Our Technical Account Team was created for those customers who want a little more out of their contact center service experience. Ongoing strategy meetings with our technical resources to discuss product updates, system upgrades, enhancements, or integrations. We work with your team to create a technology optimization game plan, and our Technical Account Team executes it.

Technical Account Team
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Educational Topics

As thought leaders in the contact center industry, we have created thousands of resources to help guide customers on their technology journey.

Workforce Engagement Management is a suite of software tools aimed at making employees happy and productive. WEM focuses on the human aspect of work, recognizing that happy, engaged, and fulfilled employees provide better experiences to the end customer.

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Everyone’s doing it!!! While peer pressure is never the answer, I would bet that every company has moved from a premise-based system to a cloud-based system for at least one if not many technologies. But why is everyone doing it?

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The diligence and selection process for a cloud contact center solution should include an objective and thorough analysis of not only what’s available in the market, but real-life insights based on measurable data and actual use cases and experience.

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You’ve determined Microsoft Teams provides the functionality you need for your communications system, but you have call center needs as well; how do you address those? In this video, we will cover the pros and cons of using Microsoft Teams with your contact center platform.

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