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Genesys

Genesys Cloud CX Platform

Genesys Gold Partner & 2023 New Logo Partner of the Year

The all-cloud, all-channel call center that creates happier customers and agents. The Genesys Cloud platform was built from the ground up as an omnichannel call center. It delivers a single interface for all customer interactions, integrates with dozens of other customer-facing applications and does so simply and cleanly. Communicate with customers, collaborate internally, consolidate technologies, and drive your business forward. That’s what Genesys Cloud contact center offers.

Get Up and Running Fast for Long-Term Benefits

Genesys Cloud can be deployed quickly, scaled with your team, and provide insights easily. When your business is equipped with the right contact center solutions, your end-users have better customer experiences.

All in One

Genesys Cloud CX unifies customer and agent experiences across phone, email, chat, text, and social channels.

Analytics & Reporting

Gain clean visibility into customer interactions using call center analytics.

Digital Experience

Master omnichannel touchpoints for personalized customer experiences and consistent customer journeys.

Wherever You Are on Your Contact Center Journey, We Can Help!

Leading Contact Center Solutions For Your Business

Our Approach

Are you wondering if a Cloud Contact Center is the best strategy for your business? Are you tracking the proper metrics to realize your true return on investment in the technology you have invested in?

These are the questions we start with in our quest to be your partner in all things communication. Having the right Contact Center Solution in place can transform your customer experience, staffing needs, reduce redundant spending and so much more.

Our Approach

You Know Where You Want Your Contact Center To Be, We’ll Get You There

Let’s Execute

You’ve made your strategic decisions but how do you get your contact center or customer experience initiatives completed effectively and efficiently? Maybe you have heard how contact centers are being transformed to enhance customer or agent experience and are overwhelmed by the options.

Inflow helps you speed up your process, and provides you the ability to cut through the noise and execute on your vision. Sometimes all you need is the right partner to guide you through the process, at Inflow we have executed on our client’s vision for decades and would love to do the same for you.

Let’s Execute

Let’s Work Together To Maximize The Benefits Of Your Contact Center

Optimization Services

Do you know if you are getting the most from your contact center operational processes and technology? When was the last time you performed an audit to see if you are maximizing everything that you have paid for? Sometimes the right tools are in place, however, leveraging those tools to their fullest potential is the missing piece to making your contact center as effective as it can be.

Optimization Services