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Managed Services

Industry-Leading Support & Managed Services

Customer service is a top priority here at InflowCX. That’s why we offer flexible maintenance and support plans to provide you with around-the-clock support and frequent assessments to keep your system operating at peak performance.

Genesys Cloud CX Managed Services

Feature Standard Premium Elite
Administration
Technical Onboarding & Training: Admin, Supervisor, Agent
Dedicated Cloud Team for Support: Phone & Web (5AM – 5PM PST M-F) & Emergency After Hours (24×7)
Incident Response Management (escalating and communicating on system-level issues)
Moves, Adds, Changes, Deletes (MACD)
Assigned Primary Point of Contact
Insights
Performance & System Report (Quarterly & Annual)
New Feature Summary (Quarterly)
Contact Center Check-Up (Annual)
Technology Configuration Assessment (Annual)
KPI Review (Quarterly)
Value Adds
Customer Success Manager (assigned to Team Lead)
Monthly Live User Training & Admin Training Webinars
Full Access to InflowCX’s Customer Knowledge Portal
Professional Voice Talent
Conversation Analytics & Insights Trial
Custom Music On-Hold
Discount on Professional Services (including Technical Account Team) 10% 25%

Five9 Managed Services

Feature Standard Premium Elite
Administration
Technical Onboarding & Training: Admin, Supervisor, Agent
Dedicated Cloud Team for Support: Phone & Web (5AM – 5PM PST M-F) & Emergency After Hours (24×7)
Incident Response Management (escalating and communicating on system-level issues)
Moves, Adds, Changes, Deletes (MACD)
Assigned Primary Point of Contact
Insights
Performance & System Report (Quarterly & Annual)
New Feature Summary (Quarterly)
Contact Center Check-Up (Annual)
Technology Configuration Assessment (Annual)
KPI Review (Quarterly)
Value Adds
Customer Success Manager (assigned to Team Lead)
Monthly Live User Training & Admin Training Webinars
Full Access to InflowCX’s Customer Knowledge Portal
Professional Voice Talent
Conversation Analytics & Insights Trial
Custom Music On-Hold
Discount on Professional Services (including Technical Account Team) 10% 25%

NICE CXone Managed Services

Feature Standard Premium Elite
Administration
Technical Onboarding & Training: Admin, Supervisor, Agent
Dedicated Cloud Team for Support: Phone & Web (5AM – 5PM PST M-F) & Emergency After Hours (24×7)
Incident Response Management (escalating and communicating on system-level issues)
Moves, Adds, Changes, Deletes (MACD)
Assigned Primary Point of Contact
Insights
Performance & System Report (Quarterly & Annual)
New Feature Summary (Quarterly)
Contact Center Check-Up (Annual)
Technology Configuration Assessment (Annual)
KPI Review (Quarterly)
Value Adds
Customer Success Manager (assigned to Team Lead)
Monthly Live User Training & Admin Training Webinars
Full Access to InflowCX’s Customer Knowledge Portal
Professional Voice Talent
Conversation Analytics & Insights Trial
Custom Music On-Hold
Discount on Professional Services (including Technical Account Team) 10% 25%

Zoom Managed Services

Zoom One

Feature Premium
Administration
Technical Onboarding & Training: Admin, Supervisor, Agent
Dedicated Cloud Team for Support: Phone & Web (5AM – 5PM PST M-F) & Emergency After Hours (24×7)
Incident Response Management (escalating and communicating on system-level issues)
Moves, Adds, Changes, Deletes (MACD)
Insights
Performance & System Report
Value Adds
Customer Success Manager (assigned to Team Lead)
Monthly Live User Training & Admin Training Webinars
Full Access to InflowCX’s Customer Knowledge Portal
Professional Voice Talent

Zoom Contact Center

Feature Standard Premium Elite
Administration
Technical Onboarding & Training: Admin, Supervisor, Agent
Dedicated Cloud Team for Support: Phone & Web (5AM – 5PM PST M-F) & Emergency After Hours (24×7)
Incident Response Management (escalating and communicating on system-level issues)
Moves, Adds, Changes, Deletes (MACD)
Assigned Primary Point of Contact
Insights
Performance & System Report (Quarterly & Annual)
New Feature Summary (Quarterly)
Contact Center Check-Up (Annual)
Technology Configuration Assessment (Annual)
KPI Review (Quarterly)
Value Adds
Customer Success Manager (assigned to Team Lead)
Monthly Live User Training & Admin Training Webinars
Full Access to InflowCX’s Customer Knowledge Portal
Professional Voice Talent
Conversation Analytics & Insights Trial
Custom Music On-Hold
Discount on Professional Services (including Technical Account Team) 10% 25%

RingCentral Managed Services

Feature Premium
Administration
Technical Onboarding & Training: Admin, Supervisor, Agent
Dedicated Cloud Team for Support: Phone & Web (5AM – 5PM PST M-F) & Emergency After Hours (24×7)
Incident Response Management (escalating and communicating on system-level issues)
Moves, Adds, Changes, Deletes (MACD)
Insights
Performance & System Report (Quarterly & Annual)
Value Adds
Customer Success Manager (assigned to Team Lead)
Monthly Live User Training & Admin Training Webinars
Full Access to InflowCX’s Customer Knowledge Portal
Professional Voice Talent

Mitel Managed Services

Feature Standard Premium
Phone & Web Portal (5AM – 5PM PST M-F) & Emergency After Hours Support (24×7)
Customer Success Manager
Brightmetrics (including pre-built reports & dashboard templates)
Software Updates and Guaranteed Next Business Day Support
Full Access to InflowCX’s Customer Knowledge Portal
InflowCX Cloud Backup Services
Professional Voice Talent
Advanced Hardware Replacement (phone coverage optional)
Discount on Professional Services 15%
Remote Moves, Adds, and Changes
Telephone Carrier Liason Services
Inflow System Restoration Service