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Managed Services

Industry-Leading Support & Managed Services

Customer service is a top priority here at InflowCX. That’s why we offer flexible maintenance and support plans to provide you with around-the-clock support and frequent assessments to keep your system operating at peak performance.

InflowCX is proud to offer a variety of support and managed services. Please take the time to explore the following options, or contact us if you need help determining which services would best meet your organization’s needs.

We also offer comprehensive Managed Services Training.

Genesys Cloud CX Managed Services

This cloud-based customer experience management solution helps businesses deliver consistent, omnichannel customer experiences. This solution offers a suite of tools and features to help businesses manage customer interactions, including customer journey mapping, omnichannel routing, and contact center management, as well as an analytics package.

With Genesys Cloud CX Managed Services, businesses can benefit from:

• Improved customer satisfaction and retention

• Increased operational efficiency

• Reduced contact center costs

• Access to expert customer experience management resources

Feature Standard Premium Elite
Administration
Technical Onboarding & Training: Admin, Supervisor, Agent
Dedicated Cloud Team for Support: Phone & Web (5AM – 5PM PST M-F) & Emergency After Hours (24×7)
Incident Response Management (escalating and communicating on system-level issues)
Moves, Adds, Changes, Deletes (MACD)
Assigned Primary Point of Contact
Insights
Performance & System Report (Quarterly & Annual)
New Feature Summary (Quarterly)
Contact Center Check-Up (Annual)
Technology Configuration Assessment (Annual)
KPI Review (Quarterly)
Value Adds
Customer Success Manager (assigned to Team Lead)
Monthly Live User Training & Admin Training Webinars
Full Access to InflowCX’s Customer Knowledge Portal
Professional Voice Talent
Conversation Analytics & Insights Trial
Custom Music On-Hold
Discount on Professional Services (including Technical Account Team) 10% 25%

 

Five9 Managed Services

One of the biggest benefits of using an MSP is the increased flexibility it provides. With Five9, you can easily scale up or down as your business needs change, without having to worry about the underlying infrastructure. This can save you a lot of time and money over the life of the software implementation.
Feature Standard Premium Elite
Administration
Technical Onboarding & Training: Admin, Supervisor, Agent
Dedicated Cloud Team for Support: Phone & Web (5AM – 5PM PST M-F) & Emergency After Hours (24×7)
Incident Response Management (escalating and communicating on system-level issues)
Moves, Adds, Changes, Deletes (MACD)
Assigned Primary Point of Contact
Insights
Performance & System Report (Quarterly & Annual)
New Feature Summary (Quarterly)
Contact Center Check-Up (Annual)
Technology Configuration Assessment (Annual)
KPI Review (Quarterly)
Value Adds
Customer Success Manager (assigned to Team Lead)
Monthly Live User Training & Admin Training Webinars
Full Access to InflowCX’s Customer Knowledge Portal
Professional Voice Talent
Conversation Analytics & Insights Trial
Custom Music On-Hold
Discount on Professional Services (including Technical Account Team) 10% 25%

NICE CXone Managed Services

This comprehensive suite of services provides the tools and resources needed to effectively manage customer support operations. With a wide range of features, including contact center automation, advanced analytics, and cloud-based services, CXone ensures that your customer relations remain ahead of your competition.

The NICE CXone contact center platform provides an extensive suite of features, including auto-attendant, call routing, IVR, and call monitoring. This allows agents to quickly and efficiently respond to customer inquiries, ensuring a superior customer experience. Additionally, the platform allows for custom call configurations, allowing agents to prioritize and route calls quickly and accurately.
Feature Standard Premium Elite
Administration
Technical Onboarding & Training: Admin, Supervisor, Agent
Dedicated Cloud Team for Support: Phone & Web (5AM – 5PM PST M-F) & Emergency After Hours (24×7)
Incident Response Management (escalating and communicating on system-level issues)
Moves, Adds, Changes, Deletes (MACD)
Assigned Primary Point of Contact
Insights
Performance & System Report (Quarterly & Annual)
New Feature Summary (Quarterly)
Contact Center Check-Up (Annual)
Technology Configuration Assessment (Annual)
KPI Review (Quarterly)
Value Adds
Customer Success Manager (assigned to Team Lead)
Monthly Live User Training & Admin Training Webinars
Full Access to InflowCX’s Customer Knowledge Portal
Professional Voice Talent
Conversation Analytics & Insights Trial
Custom Music On-Hold
Discount on Professional Services (including Technical Account Team) 10% 25%

Zoom Managed Services

Zoom is one of the most widely recognized customer interface programs. Building a customer interface platform with Zoom Managed Services can have many benefits, including:

– Reduced IT costs

– Increased staff efficiency and productivity

– Improved security for your customers and your organization’s data

– Increased ROI

Zoom One

Feature Premium
Administration
Technical Onboarding & Training: Admin, Supervisor, Agent
Dedicated Cloud Team for Support: Phone & Web (5AM – 5PM PST M-F) & Emergency After Hours (24×7)
Incident Response Management (escalating and communicating on system-level issues)
Moves, Adds, Changes, Deletes (MACD)
Insights
Performance & System Report
Value Adds
Customer Success Manager (assigned to Team Lead)
Monthly Live User Training & Admin Training Webinars
Full Access to InflowCX’s Customer Knowledge Portal
Professional Voice Talent

Zoom Contact Center

Feature Standard Premium Elite
Administration
Technical Onboarding & Training: Admin, Supervisor, Agent
Dedicated Cloud Team for Support: Phone & Web (5AM – 5PM PST M-F) & Emergency After Hours (24×7)
Incident Response Management (escalating and communicating on system-level issues)
Moves, Adds, Changes, Deletes (MACD)
Assigned Primary Point of Contact
Insights
Performance & System Report (Quarterly & Annual)
New Feature Summary (Quarterly)
Contact Center Check-Up (Annual)
Technology Configuration Assessment (Annual)
KPI Review (Quarterly)
Value Adds
Customer Success Manager (assigned to Team Lead)
Monthly Live User Training & Admin Training Webinars
Full Access to InflowCX’s Customer Knowledge Portal
Professional Voice Talent
Conversation Analytics & Insights Trial
Custom Music On-Hold
Discount on Professional Services (including Technical Account Team) 10% 25%

RingCentral Managed Services

RingCentral managed services are designed to be scalable so they can grow with your business. This is ideal if you’re expecting your business to grow in the near future.

With InflowCX’s managed services, you’ll have access to 24/7 support from experienced professionals. This can be helpful if you have any questions or run into any problems.
Feature Premium
Administration
Technical Onboarding & Training: Admin, Supervisor, Agent
Dedicated Cloud Team for Support: Phone & Web (5AM – 5PM PST M-F) & Emergency After Hours (24×7)
Incident Response Management (escalating and communicating on system-level issues)
Moves, Adds, Changes, Deletes (MACD)
Insights
Performance & System Report (Quarterly & Annual)
Value Adds
Customer Success Manager (assigned to Team Lead)
Monthly Live User Training & Admin Training Webinars
Full Access to InflowCX’s Customer Knowledge Portal
Professional Voice Talent

Mitel Managed Services

Mitel Managed Services is a comprehensive suite of services that helps businesses simplify and maximize their communications infrastructure. From managing hardware and software to providing support and maintenance, Mitel Managed Services can help businesses stay up-to-date and running smoothly.

The service also offers a variety of features, such as cloud-based call routing, mobile device management, and scalability. In addition, Mitel Managed Services also provides an intuitive user interface and a comprehensive analytics platform. With this platform, businesses can track usage and performance and monitor performance and usage trends. This helps to identify areas of improvement, as well as areas of potential savings.

Customer service is a top priority here at InflowCX. That’s why we offer flexible maintenance and support plans to provide you with around-the-clock support and frequent assessments to keep your system operating at peak performance.
Feature Standard Premium
Phone & Web Portal (5AM – 5PM PST M-F) & Emergency After Hours Support (24×7)
Customer Success Manager
Brightmetrics (including pre-built reports & dashboard templates)
Software Updates and Guaranteed Next Business Day Support
Full Access to InflowCX’s Customer Knowledge Portal
InflowCX Cloud Backup Services
Professional Voice Talent
Advanced Hardware Replacement (phone coverage optional)
Discount on Professional Services 15%
Remote Moves, Adds, and Changes
Telephone Carrier Liason Services
Inflow System Restoration Service