Ongoing Guidance & Education
Your Dedicated Customer Success Manager
1.
Proactive Account Management
Your assigned customer success manager is your go-to source for any contact center or unified communications resources you may need. Paired with quarterly business reviews and other proactive activities, your customer success manager is always there to help you at any time.
2.
Best Practices & Use-Cases
Your communications solutions are not one-size-fit-all. Our Customer Success Managers are exposed to a vast range of technology configurations every day. This wealth of industry knowledge, best practices, and use-cases can provide beneficial insights for your business and technology implementations.
3.
Advocacy with Technology Vendors
As an extension of your organization, our Customer Success team goes above and beyond to help out with any vendor interactions necessary. Whether it be a new roadmap feature, executive alignment, or just a simple pricing question, our team is here to advocate for you.
Educational Topics
For Guidance
As thought leaders in the contact center and unified communications industry, we have created thousands of resources to help guide customers on their technology journey.
The technology that you deploy to help your employees do their job with the least amount of friction possible, especially in a customer-facing environment, matters. Here’s a few tools that can make an impact.
In this episode of the Inflow Experience Podcast, we chat with Derek Resler of Zoom about the evolution of the cloud voice landscape and how Zoom became a household name.
When it comes to delivering an excellent customer experience in the contact center, how a customer contacts you is always evolving. This means your agents need to be able to meet your customers where they are while meeting expectations.
In this administrator training video, we will discuss best practices for establishing skills-based routing on the Genesys Cloud platform.
Our Team
Our staff of consultants, project managers, and customer success managers are ready to help you wherever you are in your journey.