Success Programs
Industry-Leading Support & Success Programs
Customer service is a top priority here at InflowCX. That’s why we offer flexible maintenance and support plans to provide you with around the clock support and frequent system upgrades to keep your system operating at peak performance.
Genesys Cloud Success Program
| Feature | Gold | Gold Advantage | Platinum |
|---|---|---|---|
| Phone & Web Chat Support (5AM-5PM PST M-F) & Emergency After-Hours Support (24×7) |
x | x | x |
| Professional Voice Talent for System Recordings | x | x | x |
| Monitoring & Alerting of Up/Down Status for UCaaS/CCaaS Circuit(s) | x | x | x |
| Monthly Live User Training and Administration Training Webinars | x | x | x |
| Full Access to Inflow’s Customer Knowledge Portal | x | x | x |
| Conversation Analytics (includes up to 1800 hours/year) | x | x | x |
| Cloud Auto-Attendant or Backup Contact Center for Disaster Recovery & Business Continuity | x | x | |
| Custom Music On-Hold | x | x | |
| Discount on Billable Professional Services – including Technical Account Team | 15% | 20% | |
| Annual Contact Center Health Check Engagement | x | x | |
| Remote Moves, Adds, & Changes | x | ||
| Monitoring & Alerting of Call Quality | x | ||
| UCaaS/CCaaS-related Carrier Liaison Services (Assist with Issue Ticket Creation, Follow-Up & Escalation until Resolution) |
x |
Five9 Success Program
| Feature | Gold | Gold Advantage | Platinum |
|---|---|---|---|
| Phone & Web Chat Support (5AM-5PM PST M-F) & Emergency After-Hours Support (24×7) |
x | x | x |
| Professional Voice Talent for System Recordings | x | x | x |
| Monitoring & Alerting of Up/Down Status for UCaaS/CCaaS Circuit(s) | x | x | x |
| Monthly Live User Training and Administration Training Webinars | x | x | x |
| Full Access to Inflow’s Customer Knowledge Portal | x | x | x |
| Conversation Analytics (includes up to 1800 hours/year) | x | x | x |
| Cloud Auto-Attendant or Backup Contact Center for Disaster Recovery & Business Continuity | x | x | |
| Custom Music On-Hold | x | x | |
| Discount on Billable Professional Services – including Technical Account Team | 15% | 20% | |
| Annual Contact Center Health Check Engagement | x | x | |
| Remote Moves, Adds, & Changes | x | ||
| Monitoring & Alerting of Call Quality | x | ||
| UCaaS/CCaaS-related Carrier Liaison Services (Assist with Issue Ticket Creation, Follow-Up & Escalation until Resolution) |
x |
RingCentral Success Program
| Feature | Gold | Platinum |
|---|---|---|
| Phone & Web Chat Support (5AM – 5PM PST M-F) & Emergency After-Hours Support (24×7) |
x | x |
| Professional Voice Talent for System Recordings | x | x |
| Monitoring & Alerting of Up/Down Status for UCaaS/CCaaS Circuit(s) | x | x |
| Monthly Live End User and Administration Training (We provide monthly training webinars for your continued education free of charge) |
x | x |
| Full Access to Inflow’s Customer Knowledge Portal | x | x |
| Discount on Billable Professional Services – including Technical Account Team | 20% | |
| Custom Music On-Hold | x | |
| Annual Health Check Engagement for Applicable Contact Centers | x | |
| Remote Moves, Adds, & Changes | x | |
| Monitoring & Alerting of Call Quality | x | |
| UCaaS/CCaaS-related Carrier Liaison Services (Assist with Issue Ticket Creation, Follow-Up & Escalation until Resolution) |
x |
Zoom Success Program
| Feature | Gold | Platinum |
|---|---|---|
| Phone & Web Chat Support (5AM – 5PM PST M-F) & Emergency After-Hours Support (24×7) |
x | x |
| Professional Voice Talent for System Recordings | x | x |
| Monitoring & Alerting of Up/Down Status for UCaaS/CCaaS Circuit(s) | x | x |
| Monthly Live End User and Administration Training (We provide monthly training webinars for your continued education free of charge) | x | x |
| Full Access to Inflow’s Customer Knowledge Portal | x | x |
| Discount on Billable Professional Services – including Technical Account Team | 20% | |
| Custom Music On-Hold | x | |
| Annual Health Check Engagement for Applicable Contact Centers | x | |
| Remote Moves, Adds, & Changes | x | |
| Monitoring & Alerting of Call Quality | x | |
| UCaaS/CCaaS-related Carrier Liaison Services (Assist with Issue Ticket Creation, Follow-Up & Escalation until Resolution) |
x |
Mitel Success Program
| Feature | Gold | Gold Advantage | Platinum |
|---|---|---|---|
| Phone & Web Chat Support (5AM-5PM PST M-F) & Emergency After-Hours Support (24×7) |
x | x | x |
| Brightmetrics (including pre-built reports & dashboard templates) | x | x | x |
| Professional Voice Talent for System Recordings | x | x | x |
| Inflow Cloud Backup Service | x | x | x |
| Software Updates with Guaranteed Next Business Day Support | x | x | x |
| Server Migrations (Remote support and 2 hours included) | x | x | x |
| Advanced Hardware Replacement (phone coverage optional) | x | x | x |
| Monthly Live End User and Administration Training Webinars | x | x | x |
| Full Access to Inflow’s Customer Knowledge Portal | x | x | x |
| Advanced Call Recording (incl. 150 extensions) | x | x | |
| Cloud Auto-Attendant for Disaster Recovery & Business Continuity | x | x | |
| Conversation Analytics | x | x | |
| Custom Music On-Hold | x | x | |
| Discount on Billable Professional Services | 15% | 20% | |
| Annual Contact Center Health Check Engagement | x | x | |
| Backup Contact Center | x | x | |
| Remote Moves, Adds, and Changes | x | ||
| Telephone Carrier Liaison Services | x | ||
| Inflow System Restoration Service | x |