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A brand-new video featuring Inflow’s President Travis Dillard has arrived just in time for the holidays!
In earlier posts, we’ve explored many of the ways that mobile unified communications and ShoreTel® Mobility are making it easier for businesses to embrace the […]
For the past two years, we’ve seen a dramatic increase in companies who are not only opting to move to hosted VoIP phone system, but are also increasingly choosing to move their contact centers to a hosted solution as well.
The phenomenon known as BYOD (or Bring Your Own Device) is getting increasing attention of late as more employers (and their employees!) begin to adopt the notion that allowing personal mobile and smart devices to use for work can have its benefits, despite the inherent challenges of keeping important data secure.
This week, Inflow is excited to welcome Emerge Communications to the Inflow family of business phone and business communications family.
There are many organizations that have already benefited by adding a hosted VoIP or cloud UC solution for their business communications needs, but not all businesses are alike; some may have more to gain by going with a hosted solution than others.
Customers today have more voice than ever before, which means that new and innovative ways to meet their needs will also continue to appear on the horizon. Any company worth its salt will want to stay abreast of the latest trends in contact centers and customer service in order to retain its base of customers. Here, we outline a few of the trends we recommend keeping an eye on throughout the end of the year and into 2014:
The Unified Communications as a Service industry is growing at breakneck speed, with some estimating more than double the industry size by the year 2018.
When implemented correctly, video conferencing can bring major collaborative and cost-saving benefits to your business communications. And with new improvements in video conferencing software and cloud-based video conferencing services, video conferencing coverage continues to expand with no signs of slowing as we near 2014.