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We’ve already compared two of the three components of a successful VoIP phone system / Unified Communications deployment; the vendor and the actual VoIP phone system equipment and technology. This blog will cover the third, the carrier. Like phone system / Unified Communications vendors and the actual VoIP phone system equipment, there are traditional carriers and next-generation carriers.
We’ve posted a few blogs this month regarding the traditional model of purchasing technology and services versus a more forward thinking model – managed. Generally, the following points apply:
In a continuation from my last blog, I now want to compare the legacy business telephone vendor model and the new Unified Communications /VOIP phone system Vendor partnership (as reflected in Inflow Communications model). Note that I’m only generalizing here, but those who have experienced both can understand.
The new era of business phone systems, vendors, and trunking providers – a comparison between yesterday’s model and today
Inflow Communications takes a unique approach to providing business phone system and Unified Communications for our clients. Without rambling on in sales-speak and talking about our wonderful products and services (ShoreTel being our flagship product), I’ll present a comparison between the traditional phone system equipment, carrier, and vendor model and today’s VOIP phone system models – the ones you should demand. I’ll break this up into three different sections over a few days.
VOIP phone systems, IP Telephony, SIP Trunking – this is the absolute core of our business. We’re heavily focused on providing VOIP solutions like ShoreTel and Allworx to our customers in Portland, Oregon, Seattle, Wasington and the Bay Area.
Regardless of your organization’s employee count, number of locations, and budget, VoIP is the absolute right choice for small business phone systems. There are a number of reasons why a small business might be looking to upgrade, migrate, or purchase their first phone system. Either way, a small business should only be looking into a VoIP system. Do NOT purchase a digital or a hybrid system (digital system with some VoIP capabilities). Why? Many reasons:
Voice over IP (VoIP) is a general term for a family of transmission technologies for delivery of voice communications over IP networks such as the Internet or other packet-switched networks.
So the 10,000 pound elephant in the Unified Communications room is Microsoft and their Office Communications Server (OCS). Between their OCS and Exchange platforms, they are now providing IP telephony, Integrating Messaging, conferencing, voicemail, and presence capabilities. Organizations can acquire this functionality via Microsoft’s standard Client Access License (CAL) model.
We oftentimes have larger, multi-site customers who have the following challenges: