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New Tools Help the Contact Center Evolve
We’ve all heard the horror stories about customer service calls that seem to go on forever and, in the end, are never really resolved so much as given up on out of frustration. We are happy to report that someone has been listening and is finally ready to do something about it.
Want A Better Way to Manage Your Call Center? Try the ShoreTel® Call Recorder
Try this powerful tool to automatically record and archive your calls, even through call transfers and redirections!
Inflow Communications Makes This Year’s List of 100 Fastest Growing Companies in Oregon
This week the Portland Business Journal announced their list of the 100 fastest growing companies in Oregon, and we are proud to announce that Inflow has made the list for 2014!
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Inflow Has You Covered
Inflow provides world class support services and ensures coverage for all your business operations.
Inflow Total Protection Package is Now Available! Backup and Restore Your ShoreTel System With Ease.
The new Inflow Total Protection Package is designed to provide the highest level of system reliability and peace of mind by securely backing up your database and files via installation of a utility agent on your server. This application creates and maintains a complete backup of your server so, if for any reason your server should fail, Inflow’s technical staff members can restore your ShoreTel system on a virtual machine or your original physical server.
Inflow Takes Home 4th Consecutive ShoreTel Award for Outstanding Customer Satisfaction
Inflow has partnered with ShoreTel since 2007. In that time we have continued to grow and add new locations and innovative new products and services for all of our
business communications customers.
Options Abound for Businesses Ready to Get Serious About Data Protection
There are few businesses today NOT talking about the importance of data protection and recovery in the digital age. In fact, a recent survey conducted by hybrid data storage provider Nimble Storage shows that 70% of businesses today believe that more than half of their data is critical to the success of their business, meaning if that data were to go missing, it would cause serious disruption to the business’s ability to function properly.
CRM Takes Center Stage in the Future of Digital
A report published this past February by research group Gartner has predicted an increasing role for CRM (Customer Relationship Management) in upcoming digital initiatives for CIOs and IT leaders across a variety of industries.
What Does Virtualization Mean? Freedom, Reliability… and Savings (Not Necessarily in that Order)
With the recent release of ShoreTel® 14.2, the newest unified communications software has turned customized virtualization into a hot topic for IT business leaders and CIOs.