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Current-State Assessment

Document Current-State, Goals & Requirements

Creating a Strategic Game Plan


1.

Assess Your Current Organization & Technology

Inflow reviews your organization’s operations and technology deployment to gather details, discover limitations, and find opportunities to streamline your communications process.


2.

Interview Key Stakeholders

We sit down with you and your team to learn more about your goals, requirements, and business objectives. This insight helps us guide you to a solution that’s a perfect fit.


3.

Define Timelines & Project Plan

After we’ve gathered all the research and information about your current technology and business needs, we put together a game plan to make recommendations for requirements and expected project timelines.

Educational Topics
For Guidance

As thought leaders in the contact center and unified communications industry, we have created thousands of resources to help guide customers on their technology journey.

You’ve determined Microsoft Teams provides the functionality you need for your communications system, but you have call center needs as well; how do you address those? In this video, we will cover the pros and cons of using Microsoft Teams with your contact center platform.

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The explosion of innovation in the contact center has allowed our team to focus on ways to make our customer’s environments into customer experience arena’s as opposed to just making it meet their basic requirements.

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When it comes to Five9 contact center solutions they not only back up their words with solutions, Five9 has paved the way with innovation for the majority of the terms we use. In short, you can’t discuss cloud contact centers without first talking about Five9.

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The diligence and selection process for a cloud contact center solution should include an objective and thorough analysis of not only what’s available in the market, but real-life insights based on measurable data and actual use-cases and experience.

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Our Team

Our staff of consultants, project managers and customer success managers are ready to help you wherever you are in your journey.

Meet Our Team