In the throes of the pandemic, many businesses hastily transitioned to cloud contact centers to facilitate remote work. However, the speed at which this transformation occurred often led to unforeseen challenges. In this session, we explore real-world scenarios of organizations that rushed into a cloud contact center during the pandemic and how they are solving for instability, quality issues, and disrupted customer interactions. Join us for an insightful discussion and gain actionable strategies to transform rushed decisions into a strategic advantage for your contact center, fostering improved quality, innovative customer experiences, and long-term success.
