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Technology Evaluation

Identify Providers, Evaluate, Measure, & Select

Our Technology Evaluation Process


1.

Identify Providers

During this process, we coordinate meetings with stakeholders to gain an understanding of your business and technology needs. Inflow then identifies and recommends eligible providers based on our collaborative discussions.


2.

ROI & Financial Review

As part of the technology evaluation process, we conduct an ROI and financial analysis to determine that you’re getting the best value out of your technology investment, and to aid in the decision making process.


3.

Score Providers & Select Finalist

Once we have identified providers and conducted an ROI analysis, we create a customized scorecard to compare provider solutions for your review. This helps our customers make an informed decision on their investment.

Educational Topics
For Guidance

As thought leaders in the contact center and unified communications industry, we have created thousands of resources to help guide customers on their technology journey.

When it comes to delivering an excellent customer experience in the contact center, how a customer contacts you is always evolving. This means your agents need to be able to meet your customers where they are while meeting expectations.

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Have you noticed at the end of your most recent Zoom meeting that Zoom Phone is being advertised? Zoom has officially grown up and is now a fully mature unified communications and contact center player full of features, functions, and connectivity.

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With constant changes in the communications technology market, Genesys continues to shine bright. Inflow has been partnered with Genesys for 7 years now! One of the things that makes this relationship unique is it allows for two industry leaders to work in harmony.

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In this video, we discuss newly released features and options from Genesys Cloud.

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Let’s Chat About Your Contact Center Journey

Whether you’re trying to find the best path forward or have already decided on a solution that fits your needs, we’re here to help. Get in touch today to chat about your contact center journey and how Inflow can be your guide to success.

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