Fireside Chat: Unlocking Contact Center Insights With Conversation Analytics

Join Adam Rennert, President of InflowCX, and Paul Humphrey, CEO of Call Journey for a deep dive into interaction analytics and its ability to unlock valuable operational and performance insights for your call center. This interactive discussion covers the core benefits of implementing a dedicated conversation analytics platform, exploring topics such as root cause analysis of your most essential measures, and creating operational efficiencies leveraging the lived experiences of your agents and customers.