Genesys Admin Training: Building Flows with Schedule Checks

End of Genesys PureConnect & Multicloud Offering

In this video, we discuss what options are available for customers on Genesys PureConnect and Multicloud.

How The FCC Deregulation Will Affect Your POTS Lines

In this video, we discuss the FCC deregulation and how that will affect your POTS lines.

Genesys Admin Training: Co-Browsing & Adding Prompts

In this video, we go over co-browsing and adding prompts in Genesys.

Genesys Admin Training: Work Teams Overview and In-Queue Flow

In this video, we go over the Work Teams feature in Genesys Architect.

Roadmap For A Successful CCaaS Migration

Are you looking to migrate to a new CCaaS platform in the future? In this webinar, we discuss important factors to consider before migration in order for a successful implementation.

Prioritizing Contact Center Trends to Achieve Your Business Objectives

Austin is joined by John Glantz, VP of Consulting Services at InflowCX. In this episode, John and Austin discuss identifying effective trends in the contact center, how to prioritize CX changes, utilizing your human and technology resources effectively to solve business objectives and more.

Genesys Admin Training: Automatic Agent Check

In this video, we go over how to build an automatic agent check in Genesys Architect.

The 101 On Genesys Cloud Surveys

In this video, we provide an overview of how to best leverage Genesys surveys for the best agent and supervisor experience.

Leveraging Outsourcing & Automation to Enhance Your CX | The Inflow Experience Podcast

In this episode, the Adam Rennert, Mike Dolloff, and Austin Culp of the InflowCX team talk about labor challenges in the contact center, agent satisfaction, and the pros and cons of leveraging outsourcing and automation to enhance your customer and agent experience.