Guest: Stanton Smith, Senior Director of Consulting Services at InflowCX
In this episode, our guest is Stanton Smith, Senior Director of Consulting Services at InflowCX. We talk with Stanton about how InflowCX is helping clients realize a return on their customer experience investment, who should be involved in the contact center decision-making process, and more!
In this session you will learn how Dialog Engine Bot Flows simplify creating and orchestrating voicebot and chatbot conversations with a simple drag and drop interface built directly into the Genesys environment. Including the latest release that added Intent Miner, a differentiating capability for automatically surfacing intents from conversations, as well as better integration with Genesys Knowledge.