Webinars
End of Genesys PureConnect & Multicloud Offering
In this video, we discuss what options are available for customers on Genesys PureConnect and Multicloud.
How The FCC Deregulation Will Affect Your POTS Lines
In this video, we discuss the FCC deregulation and how that will affect your POTS lines.
Genesys Admin Training: Co-Browsing & Adding Prompts
In this video, we go over co-browsing and adding prompts in Genesys.
Genesys Admin Training: Work Teams Overview and In-Queue Flow
In this video, we go over the Work Teams feature in Genesys Architect.
Roadmap For A Successful CCaaS Migration
Are you looking to migrate to a new CCaaS platform in the future? In this webinar, we discuss important factors to consider before migration in order for a successful implementation.
Genesys Admin Training: Automatic Agent Check
In this video, we go over how to build an automatic agent check in Genesys Architect.
The 101 On Genesys Cloud Surveys
In this video, we provide an overview of how to best leverage Genesys surveys for the best agent and supervisor experience.
Key Considerations For A Healthy Contact Center
In this video, we discuss important factors to consider when evaluating your contact center’s business objectives.
Microsoft Teams and RingCentral Integration
In this video, we discuss how to integrate Microsoft Teams with your RingCentral platform.Go Beyond
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