Genesys’ Multicloud CX Will No Longer Be Available – What You Need To Know And Why

Genesys’ Multicloud CX Will No Longer Be Available – What You Need To Know And Why

Recently Genesys announced that their sole focus for development will be on the Genesys Cloud CX platform. As of October 11th, the Genesys Multicloud CX and Multicloud CX Private Editions will no longer be options for customers. 

This is another move by Genesys to focus on innovation for their customer’s past, present, and future in the cloud. When it comes to innovation the majority of the attention, resources, and focus will be in the cloud as we detailed with the Genesys PureConnect End Of Life announcement

The great news for the contact center world is that InflowCX didn’t get to be an industry leader by wondering what to do next. We have anticipated this move and are fully prepared to help guide you through your contact center transformation. Let’s dive into some of the questions we have been hearing and what you need to know. 

Why Genesys’ Announcement Is Good For Customers

Genesys is a leading provider of cloud contact center solutions. With their collective efforts focused on their leading platform, customers will only benefit. Being able to streamline all of the innovation on features that customers are looking for is a positive for Genesys, their partners, and especially customers looking to make a move to a cloud contact center. 

What Happens To Customers Currently On Genesys Multicloud CX? 

For the customers currently on Genesys Multicloud CX, there is no end-of-life announcement, and those customers will continue to receive great customer service for their cloud products. There is a strong encouragement for those on Multicloud CX to migrate to Genesys Cloud CX as that platform can offer more innovative features on an ongoing basis. 

What About Customers On Genesys Multicloud CX Private Edition? 

Genesys will continue to offer access and maintenance to Genesys Multicloud CX container services through Oct. 2023. Multicloud customers often have special requirements that are unique to their organization. No end-of-life announcement is expected, however, a contact center cloud migration plan is highly encouraged.  

Will Genesys Still Innovate On Engage Subscription (Premise Based?)

Genesys is not making any feature or capabilities investments in the Engage Subscription. The Multicloud team’s focus will be on maintaining the security and resiliency of existing Genesys Engage platforms, defect management, and bug fixes. 

How Will This Impact Genesys Multicloud CX Customers On AWS And Azure? 

The focus will be on transitioning their Multicloud CX (Engage Cloud on AWS or Azure)  customers to a better solution for their current needs. Having a conversation with InflowCX who has guided thousands of customers to a more fitting solution is a great start to finding out the best migration path forward.  

Where Do We Start With A Migration Plan From Genesys Multicloud CX? 

The first call should always be to the market leaders at InflowCX. InflowCX has helped hundreds of customers migrate from premise-based systems to the cloud. Additionally, when announcements like this are made, InflowCX has helped guide customers through our brand-agnostic evaluation process to help formulate a good migration plan for the customer regardless of which solutions they are migrating from. 

What Experience Does InflowCX Have With Contact Center Migrations?

Our team of experts has decades of experience in the contact center and CX industry, with many of them coming from the contact center floor themselves. So we fully understand not only the technology needed to run your contact center, we understand the intricacies and mechanics within your people and processes as well.

We help guide, optimize and most importantly execute for years to come. We have guided thousands of customers through their journey without “forcing” one technology on the customer. Our approach is to understand your needs first and recommend solutions that can help you accomplish your business goals. Simply put, we are your tour guide, consultant, and partner in all things CCaaS now and in the future. Let’s talk about where you are and where you want to go.