Guest: Ken Smith, CEO of InflowCX
In this episode, we talk about Ken's journey into the contact center industry, balancing customer and partner relationships, engaging client stakeholders in a contact center evaluation, and more.
Using Microsoft Teams as Your PBX
In this video, we will share the options for incorporating Teams into the PBX portion of your Unified Communications strategy.
Genesys Dialog Engine & Conversational AI
In this session you will learn how Dialog Engine Bot Flows simplify creating and orchestrating voicebot and chatbot conversations with a simple drag and drop interface built directly into the Genesys environment. Including the latest release that added Intent Miner, a differentiating capability for automatically surfacing intents from conversations, as well as better integration with Genesys Knowledge.
How to Use the Mitel Connect Browser Extension for Google Chrome
In this video, we will show you how to use the Google Chrome browser extension for Mitel Connect.
The Zoom Contact Center Story
As the rapid adoption of Zoom as their preferred UCaaS solution of choice, our customers have been interested to learn what our Contact Center vision is for today and the future. Not surprising given Zoom's desire to both innovate as well as our well-established partnership vision with the leading CCaaS providers, Zoom is committed to offering a Best-of-Breed experience for our customers regardless of their CCaaS needs.
Genesys Cloud Queue Settings
In this video, we will discuss best practices for establishing skills-based routing on the Genesys Cloud platform.
Troubleshooting a Dropped Call | Genesys Cloud
Periodically you may run into a situation where an interaction has gotten stuck in a queue or has caused a user to stay connected to an interaction even though they are not on an active call. In this video, we will show you how to troubleshoot these issues.
How to View Interaction Details | Genesys Cloud
In this video, we will show you how to view the details of an interaction in Genesys Cloud.
Troubleshooting WebRTC Soft Phone | Genesys Cloud
In this video, we will discuss a few things to check when troubleshooting a user's soft phone in Genesys Cloud.