The Future of Customer Experience: Exploring the Possibilities with Genesys DX
Whether you’re looking to revolutionize your customer experience, explore the future of CX, or optimize your contact center operations, Genesys DX may be the solution for you. Genesys DX is a customer experience management platform that enables companies to move the customer experience beyond transactional chat interactions to deliver intuitive conversations through the power of AI.
In this video, we share insights, tips, and best practices for using Genesys DX to drive results and help you unlock the full potential of this powerful platform
Genesys Admin Training: WFM – Scheduling Business Units
In this Genesys Admin Training, we demonstrate how to create a workforce management schedule without a forecast in Genesys Cloud.
Can I Bring My Own Carrier to Genesys Cloud?
In this video, we discuss how you can bring your own carrier to Genesys Cloud and items to keep in mind when considering this solution.
Transform Your Contact Center with InflowCX’s Consulting Practice
On this episode of The Inflow Experience Podcast, we’re joined by John Glantz, VP of Consulting Services at InflowCX, to discuss our transformational consulting practice for contact centers. John shares insights on the benefits of InflowCX’s consulting services, including how they help organizations improve customer experience, increase employee engagement, and drive business outcomes. John also delves into the key indicators that InflowCX uses to identify areas for improvement in contact centers, including customer feedback, operational data, and employee feedback. He explains how these indicators can help organizations identify opportunities to optimize their contact center operations, reduce costs, and enhance customer satisfaction. Whether you’re a contact center leader looking to improve performance or an organization seeking to transform your customer experience, this episode provides valuable insights into the power of consulting services from InflowCX. Tune in to learn more about their approach and how it can benefit your business.
Genesys Admin Training: Dynamic Prompts with TTS Options
In this video, we demonstrate building a data table to allow for Dynamic prompts with TTS options within a call flow on Genesys Cloud.
Is Outsourcing Right For You?
If you’re facing increased struggles and labor shortages in your contact center, then it may be time to consider an outsourcing solution.
In this video, we dive into everything you need to know about BPOs, options with labor outsourcing as well as considerations to keep in mind when deciding if this solution is right for you.
Workplace Trends: Which Models Are A Good Fit For Your Contact Center?
In this video, we analyze workplace model trends and discuss which models are a good fit for your contact center.
Navigating the Complex Contact Center Market with InflowCX’s Stanton Smith
In this episode of The Inflow Experience Podcast, Austin Culp sits down with Stanton Smith, the Vice President of CX Technology Consulting at InflowCX.
Stanton shares his insights on how InflowCX is helping businesses identify the best contact center solutions to meet their specific requirements. He talks about the company’s approach to customizing solutions that deliver savings and ROI on a new platform.
The conversation covers a range of topics, including how to use data to make informed decisions, key considerations when selecting a contact center provider, and emerging trends in the industry. Whether you are a business leader looking to improve your customer experience or a technology professional seeking insights into the latest trends, this podcast is a valuable resource.
So tune in to gain valuable insights from Stanton’s extensive experience and learn how InflowCX can help your business stay ahead in the competitive contact center landscape.
Transform Your Contact Center with NICE CXone
In this video, we're joined by NICE CXone to bring you everything you need to know about the CCaaS platform and learn why you should consider NICE for your contact center solution.
