Webinars

Mitel MiVoice Connect End of Life: Exploring Your Alternatives

Join us as we dive into the implications of the MiVoice Connect End of Life announcement made by Mitel on July 7th, 2023. This announcement marks a crucial turning point for businesses utilizing the MiVoice Connect platform and calls for informed decision-making and transformational strategies. In this video, we explore the potential challenges it poses as well as the opportunities it presents for your organization’s transformation journey. You’ll also learn how InflowCX can help guide your organization in an unbiased, data-driven process to identify and select the right technology and operational solutions to meet your goals.

Genesys Admin Training: Conditional Group Routing & IVR Suppression

In this 30-minute webinar, our team of experts showcase how you can set up conditional group routing and how to suppress recordings in your Genesys Cloud system.

Fireside Chat: How AI is Fueling a CX Revolution

In this intimate fireside chat, Mike Dolloff, CRO of InflowCX, and Whitney Ondrejcka, Channel Account Manager of Kustomer dive into the evolving expectations of consumers, the strategic investments businesses are making in AI, and the revolutionary possibilities that arise from incorporating AI into your customer service practices. Uncover invaluable insights on harnessing AI to conquer CX challenges and deliver unparalleled experiences for your customers.

Fireside Chat: Exploring the Future of Contact Centers and Chat GPT

In this video, Adam Rennert of InflowCX and Ashish Nagar of Level AI discuss the benefits of incorporating generative AI into your contact center operations, including improved customer experiences, increased efficiency, and reduced costs.

Unlocking Customer Experience Excellence: The Value of InflowCX as Your Managed Service Provider

Are you ready to take your business operations to new heights? In this video, we take a deep dive into InflowCX’s comprehensive managed services offerings. Designed to help you get the most out of your investments and maximize your success, our managed services offer unparalleled support to businesses seeking to optimize their communication technology strategy. In this webinar, our team of experts delve into the key features and benefits of our managed services, highlighting how they can empower organizations to transform their day-to-day operations.

Navigating Genesys Cloud’s Native Agent Assist

In this video, we dive deep into the world of Genesys Cloud's Native Agent Assist, designed to enhance agent performance and elevate customer experiences. Learn how to deploy Genesys Cloud's Agent Assist to empower agents with real-time guidance, knowledge, and insights, allowing them to quickly deliver accurate and personalized customer support.

Genesys Cloud Web Messaging and the Future of Digital

As a full omnichannel platform, Genesys Cloud CX offers multiple digital channels to help your customers engage with you at the right time, with the method that best suits them. In this 30-minute video, we provide a high-level introduction into Email, SMS, Social, and the latest channel to Genesys, Web Messaging. For those leveraging Web Chat today, see how Web Messaging can upgrade how your online consumers interact with you. We showcase native Agent Assist, Journey Mapping, Co-Browse, Self-Service bots, and more.

How Automation & AI Can Enhance Your CX Ecosystem

In this video, we discuss different use cases of automation and AI in the contact center space and how you can use it to fit your company's specific needs.

Genesys Admin Training: External Tags VS Flow Outcomes

In this video, we discuss the differences between using external tags vs flow outcome variables to track call paths in a multi-path flow.