Elevating Customer Experiences: Lessons from a Credit Card Fiasco

Welcome to the Inflow Experience podcast, the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, and anything else in between.

Monday Morning Quarterback - Ep 3

Welcome to The Inflow Experience Podcast with your host, Austin Culp, Director of Sales at InflowCX. In this segment of Monday Morning Quarterback, we dissect recent customer experiences to uncover ways organizations can enhance their customer service. Join us in this episode as we dive into a frustrating credit card experience shared by Cameron Halstead, Enterprise AE at InflowCX. Discover valuable insights on optimizing customer interactions, the importance of AI-powered virtual assistants, and the benefits of a multi-channel approach to provide seamless customer support.