Harnessing Automation and Conversation Intelligence to Alleviate Frustrating Customer Experiences

Welcome to the Inflow Experience podcast, the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, and anything else in between.

Monday Morning Quarterback - Ep 1

In this episode of the Inflow Experience Podcast, host Austin Culp introduces a new series called “Monday Morning Quarterback.” The concept revolves around dissecting frustrating customer experiences to uncover opportunities for improvement. Joined by guest Kyle Steele, they dive into Kyle’s recurring prescription hassle with a renowned pharmacy chain. The conversation unfolds to explore how automation and conversation intelligence can revolutionize customer interactions. Co-host for this series, Mike Dolloff, Chief Revenue Officer at InflowCX, sheds light on the power of data-driven insights in enhancing customer experiences. Tune in to discover how businesses can leverage technology to drive customer satisfaction and operational efficiency.