Revamping Your IVR for a Seamless Customer Experience

Welcome to the Inflow Experience podcast, the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, and anything else in between.

Monday Morning Quarterback - Ep 2

Join Austin Culp, Director of Sales at Inflow CX, and Mike Dolloff, Chief Revenue Officer, in this episode of the Inflow Experience podcast. They dive into the frustrations customers face when interacting with IVRs, shedding light on the disconnect between self-service and agent-assisted channels. Discover why it’s crucial for organizations to reassess their IVR systems, exploring strategies for a smoother customer journey and a more efficient contact center. Don’t miss out on practical insights for optimizing IVR functionality and delivering an exceptional customer experience. Tune in now!