Transforming the Customer Experience in Credit Unions

Welcome to the Inflow Experience podcast, the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, and anything else in between.

Monday Morning Quarterback - Ep 2

In this episode of The Inflow Experience Podcast, join us as we dig into a real-world customer experience with Josh Carpenter, a seasoned enterprise account executive at InflowCX. Josh recounts a perplexing encounter with his long-standing credit union, highlighting a series of card lock incidents during his travels. We dissect the flaws in the process and explore potential solutions, touching on self-service options, streamlined authentication, and the merits of outsourcing after-hours support. Don’t miss this insightful discussion on enhancing customer experiences in the financial sector.