The Inflow Experience Podcast – Episode 11: Dave Hoekstra Of Calabrio

Welcome to the Inflow Experience podcast the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, and anything else in between.

Guest: Dave Hoekstra, Product Evangelist at Calabrio

In this episode, our guest is Dave Hoekstra, Product Evangelist at Calabrio. Today’s topic is all about Workforce Engagement Management or WEM. We chat with Dave about the evolution of WFM to WEM, the benefits of WEM for your agents, his call center career, and Calabrio’s WEM solutions.